FAQs
HOW TO MAKE A PURCHASE?
Choose the products you want, select your preferred option (size, color, and format), add them to your cart, and follow all the steps until payment is complete. You'll receive a confirmation in your email when it's ready!
DO I NEED TO BE REGISTERED TO MAKE A PURCHASE?
- Save time by saving your details for future purchases.
- Access your order history and status.
If you're still not interested in registering, you can always make a purchase as a guest.
CAN I MODIFY OR CANCEL AN ORDER?
Contact us with your order number and we'll help you if your order hasn't shipped yet.
WHAT IS YOUR RETURN POLICY?
Once the order has been sent, there is no option to cancel or return it.
If you receive a damaged or incorrect product or packaging, you must notify us within 48 hours of receiving it. Otherwise, we will not accept any claims.
You'll find a sizing guide on each product page; please review it before purchasing, as we cannot accept returns or exchanges for clothing sizes.
Contact us if you need more information.
IS THERE A SIZE GUIDE?
You'll find a size guide on each product page.
IMPORTANT: Please review it before making a purchase as we cannot assume the return costs.
HAS MY SHIPMENT BEEN SHIPPED ALREADY?
We'll send you a confirmation email once your order has shipped, including your tracking number.
Contact us if you need more information.
HOW LONG WILL SHIPPING TAKE AND WHAT OPTIONS ARE AVAILABLE?
We process orders Monday through Friday. Orders will be prepared within 24 to 48 business hours from the order date and shipped the next day after the processing date. Please note that we do not ship on weekends.
Spain (mainland and Balearic Islands*)
Certified Shipping with Correos
48/72h
*Delivery to Post Office
Portugal (mainland)
Shipping to delivery point with Inpost*
* Another courier company (SEUR, MRW, Correos...) may be used depending on the delivery points available in your city.
5 business days
Rest of Europe (France, Holland, Belgium, Luxembourg, Germany, Austria, Poland, Italy)
Shipping to delivery point with Inpost*
* Another courier company (SEUR, MRW, Correos...) may be used depending on the delivery points available in your city.
6/7 business days
WHAT HAPPENS IF MY ORDER IS DELAYED?
We work with third-party courier companies to ensure your order arrives safely and within the estimated timeframe. However, please note that delivery times are approximate and may be affected by factors beyond our control (strikes, weather conditions, holidays, logistical issues, etc.). For this reason, we cannot be held responsible for delays caused by the shipping company. In case of an incident, please contact us at info@rottenplanetlab.com and we will be happy to assist you.
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can choose between:
Credit/Debit Card, Paypal or *Bank Transfer.
*If you choose this payment method, the order will not be processed until the transfer has been made.
THERE HAS BEEN A PROBLEM WITH THE SHIPPING (ITEMS ARE MISSING, WRONG)
Contact us within 48 hours of receiving your package, providing us with your order number.
We will help you with everything you need.
(If you receive an order that does not correspond to what was purchased, you must contact info@rottenplanetlab.com and send us an image showing everything you received and proof of payment and shipping. We will verify the contents and offer you a solution. If you need to send the product back to the warehouse, Rotten Planet Lab will cover the shipping costs. As soon as it is verified that the order was incorrect, a replacement will be provided to the affected customer.) The product must not have been used.
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